Frequently Asked Questions
Everything you need to know about styling your home with Bongusta.
How should I care for my Bongusta textiles?
Most of our cotton and wool products are machine washable on a gentle cycle. We recommend using a laundry bag and avoiding harsh detergents to preserve the vibrant colors and handmade textures.
Do you offer international shipping?
Yes, we ship our home collections worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
What is your return policy?
We offer a 14-day return window from the day you receive your order. Items must be in their original, unused condition with all tags attached to qualify for a full refund.
Are your products handmade?
Many of our signature pieces, including our rugs and towels, are handcrafted by skilled artisans in India. This means every item is unique, and slight variations in color or weave are a mark of authentic craftsmanship.
When will my order arrive?
Domestic orders typically arrive within 2-4 business days. International shipments can take between 5-10 business days depending on customs processing in your country.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout experience.